using communication in different Ways

Using communication in different ways

Stolovitch (2012) made it clear that “communication is not just words. He said that 93% of communication is not in words.” This therefore means that when communicating individuals need to pay attention to the tone of the voice, or words, body language which is observed in face to face communication. Stolvitch mentions that, “ the spirit and attitude” of the individual is also very critical. Divencenzo in the book project mangers stay in charge, states that, “even small miscommunication can wreck big havoc.” He continues to say that to minimize the chances for misunderstandings and hurt feelings, project managers should confirm the important decision in informal discussions.”

In the media presentation on the art of communication the three methods of communication all portrayed something different. In the communication via the email it came over in a very personal manner. (showing concern for the individual. "I know you have been busy”.) The purpose was clear, (I need a ETA on the missing reports) the tone very respectful, and a solution is presented to solve the problem. The tone seems very relaxed.

In the voice mail the message came a little forceful and demanding. In as much as the listener is not seeing the communicator he needs to pay more attention to this. The voice is not as pleasant and the tone seems to desperate.

In the face to face communication the young lady was  clear and the purpose was specified but the speaker seemed far removed from Mark There was not a sign of closeness except that the conversation appear to take place in the office showing some form of familiarity. I noticed the body language did not convey the urgency of the message .Also the speaker did not wait for  response nor strike a commitment  with Mark. Had she attempted to get Mark to respond or secure a commitment from him it would have created a better  tone from the letter. The speaker's position seemed to far removed, Her arms were folded throughout the conversation which is not a positive sign.

From this it is clear that communication is necessary that project managers should use as many forms of communication available to him /her to transmit information. He /she should bear in mind that for each form of communication used there are some basic principles that should be applied to help bring the message clearly.